Access Health and Human Services Agency During COVID 19

Behavioral Health

  • Almost all services will continue but will primarily move to phone and video. This includes ongoing psychiatry appointments, medication management, therapy appointments and some case management. We recognize some people do not have access to phones or other technology and will handle these situations on an individual basis (we have set up rooms at each facility where the public can come in and connect by video to their provider who is either in another room or off site.)
  • We are still open to new clients. As always, clients can call our Access line at 530-265-1437 for Adult Services and 530-470-2736 for Children’s Services They will be connected to a clinician who will screen them and complete an assessment through phone or video and connect them to any needed ongoing services. People may be brought into our offices on an appointment basis for necessary paperwork, medical screenings or other needs.
  • Substance Use Disorder assessments for residential treatment will also happen by phone or video. Drop in clinic hours of 8:30 am-11:30 am, Monday-Friday are now available by phone or walk in at 500 Crown Point Circle in Grass Valley. Please call 530-265-1437 and a clinician will provide an assessment and possible authorization for treatment by phone or video.
  • All crisis assessments will continue as usual, as will related crisis services such as the CSU, hospitalizations and discharge planning. Our Crisis Line is always available 24 hours per day 530-265-5811.

Child Support Services

  • All services will continue but will move to electronic and phone contact
  • Appointments for tax preparation have been suspended, however customers may call and add their name to a list to receive assistance should offices reopen prior to the extended IRS file date of July 15th, 2020
  • Convenient 24/7 Access to Your Child Support Information Customer Connect allows you to submit questions or comments, update your account information, make a payment, get case or payment information, receive and review e-documents, and reset or change your PIN. The information you receive through Customer Connect is real time and is the same information you would receive when you call your caseworker. A new feature of Customer Connect is eCommunications - you may receive payment information and appointment reminders by e-mail.  For more information visit the Quick Tips page for information about using Customer Connect. Call toll-free phone 866-901-3212 or on-line.  Read the Customer Connect Brochure (PDF) .
  • Cash payments continue to be accepted in our lobbies using the TouchPay Kiosk. All other payments should be mailed to CA SDU, P.O. Box 989067, West Sacramento, CA 95798
  • Court hearings will proceed as scheduled with appearances being made telephonically via Vcourt. Please visit nccourt.net for more information on Vcourt requirements
  • Staff will be processing applications as normal and will contact customers via phone if there is additional information needed
  • Limited face to face conversations will be done with customers from our lobbies.

Probation

  • Almost all services will continue, but will primarily move to phone and video. This includes probation contact visits, report interviews, Functional Family Probation, and programing. We recognize some people do not have access to phones or other technology and will handle these situations on an individual basis.
  • We are still open and will address walk-ins or individuals sent over by the court via the lobby telephone. Once their service need is determined we will use phone or video and connect them to any needed services. People may be brought into our offices on an appointment basis for necessary paperwork.
  • All face to face family visits at the Youth Center have been suspended. All youth have been given credit to complete a 30-minute phone call per week with family during the suspension on the department dime.

Public Defender

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  • To contact the Public Defender’s Office during this time, please call at (530) 265-1400 or email publicdefender@co.nevada.ca.us.  Our office is still staffing courts, visiting clients at the jail and representing clients in their cases.
  • For clients who are out of custody, for your safety and health and ours we ask that you call or email if you need to speak to someone in the office.  
  • If your loved one is in custody and they would like to speak to their attorney, please have them call us from the jail.  The call is free.  
  • If you are wondering what is going to happen with your next court date, please call or email our office to find out.  


Public Health

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  • Almost all Public Health direct client services will continue by appointment only, which may include phone and/or video support. With how fast things are changing, it is recommended that individuals call ahead to confirm these services are still being offered.
  • Please continue to refer questions related to COVID-19 to: Dial 211 or (833) 342-5211 or Connecting Point’s website: https://connectingpoint.org/covid-19/ or the County website: https://www.mynevadacounty.com/Coronavirus
  • To schedule appointments for these services, please call the numbers listed below:
  • Immunizations: (530) 265-7049 or 265-1735
  • Birth / Death Certificates: (530) 265-7264
  • Naloxone distribution: (530) 265-1228
  • WIC: Grass Valley 530-265-1454 and Truckee 530-582-7814
  • Family Planning (Truckee Clinic): 530-582-7814

Temporarily Suspended Services:

  • TB Testing (Other testing locations: Yuba Docs and WSMC in Western County / Multi Specialty Clinic in Truckee)
  • HIV/Hep C Testing (Other options: Any healthcare provider can perform this testing or order it at a lab)

Any questions, please don’t hesitate to call our main line: 265-1450.

Women, Infants, & Children Program (WIC)

WIC Card

During COVID-19 stay-at-home orders, all WIC services through Nevada County Public Health are available by phone or video chat. Walk-in WIC clinics have been suspended. Community members should call their local clinic to enroll or certify, obtain future food benefits, reschedule, get breastfeeding help, or to get questions answered.

  • WIC Grass Valley: 530-265-1454
  • WIC Truckee: 530-582-7814

For community members already receiving WIC benefits, the state has auto-issued one month of benefits and extended some certifications. Please check your California WIC app for benefits and appointment status. 

Social Services

  • To protect our community, The Nevada County Social Services Department is encouraging residents to apply for benefits on line or over the phone (530) 265-1340. Staff will be assisting customers via phone as much as possible.
  • All renewals for benefits are automatically extended for the next 90 days. If you need a replacement BIC or EBT card, call your worker and you will be able to pick it up in the lobby at the Rood Center.
  • To apply for public assistance benefits please apply online at C4Yourself.com, or contact the department at (530) 265-1340. Staff will be processing applications as normal and will contact you via phone if there is additional information needed.
  • If you have any questions about your ongoing benefits please utilize C4Yourself.com to email your worker or call your worker directly. Your worker is listed on your case benefit paperwork. 
  • If you need to drop off documents, there are drop boxes located at Brighton Greens and the Rood Center. The Brighton Greens building is closed to the public, but limited essential in-person services are available at the Rood Center.
  • Truckee: For Medi-Cal and Social Services, call (530) 582-7803.

Adult Services

  • Staff are available for “reduced personal contact” lobby visits at the Rood Center.
  • Adult Protective Services, In Home Supportive Services, Public Guardian Services and Senior Outreach Nurse Services will continue and have moved to phone contact. 
  • Our phone number for all of our services, 530-265-1639.

Child Welfare Services

  • Nevada County Child Welfare continues to operate at full capacity to ensure that children and families are safe during this precarious time. Child Welfare has modified its practices to ensure that whenever possible our clients and social workers are practicing physical distancing while adhering to our State and Federal mandates to keep children safe and support families. Child Welfare continues to investigate allegations of child abuse and neglect, broker appropriate services, and manage all of our Court ordered cases. We strongly encourage anyone, mandated reporter or community members, to report suspected child abuse/neglect by calling our 24-hour emergency line at 530-273-4291 and submit an electronic suspected child abuse/neglect form if you are a mandated reporter by going to https://www.mynevadacounty.com/1063/Suspected-Child-Abuse-Reports  and following the instructions provided.

Veterans Services Office

  • Services will continue un-interrupted. The VSO staff is working from home and is using its ability to file claims for compensation or pension electronically.
  • For situations that require original signatures on documents or clients need to drop-off important documents a will-call process at the ROOD Center.

Health and Human Services Agency Administration

Any other questions, concerns, or comments can be sent to HHSA@co.nevada.ca.us.