Frequently Asked Questions

For Adult Services call  (530) 265-1437 and ask to speak to the Access therapist.  Access  therapists are available by phone Monday through Friday, 9 a.m. to  5 p.m. PST, except on holidays.  If a person is not available, you  may leave a message and they will return the call usually by the end of  the day, or the following business day. 

For Children's Services call (530)  470-2736 and ask to speak with the Access therapist.  The therapist  will talk to you immediately or will return your phone call soon.  The  therapist will ask you to briefly describe the problem.  The therapist  may make an appointment for you to come into the office and talk.  

We have offices in Grass Valley and an office in Truckee. Visit our Adult Behavioral Health Services Locations and Hours page for more details.  Children’s Behavioral Health Locations and Hours.  

Yes, we have therapists who are Spanish speaking. Contact us at 530-265-1437.

We take Medi-Cal, Medi-Care and some types of other insurance.  If you do not have insurance we have a sliding scale. See our page on Payment of Services.

See our  Alcohol and Drug Services page for more information.

We work with children and teens who are using drugs and alcohol, it is important that the youth's family is also involved in the treatment.  We frequently contract with other agencies in town, Community Recovery Resources and Common Goals.  Parents and family members can also call Community Recovery Resources directly. To contact us, call our main line at 530-265-1437 and we can offer further information.

You will talk with a therapist privately about your concerns.  The therapist will ask you some questions about you and your child's personal history and about your family.  The therapist and you will complete some paperwork.  If you brought the child to your first appointment, the therapist will meet with you and the child and then the child alone.  Additional appointments are scheduled if needed.

We treat children from infancy to age 19 at the Children's System of Care.  We treat very young children by helping parents with parenting skills.  Children ages 3 to 7 are often treated with play therapy.  We treat children until the age of 19.  At the age of 19, you will be referred to Adult Behavioral Health.

For Adults contact the information the main number at 530-265-1437, or call toll free at 888-801-1437.  The Access therapist will review the process with you.

If you believe that your child needs medication to get better.  Call the Children's Access therapist at 530-470-2736.  The therapist will have you come into the office and meet a few times and then connect you with our Child Psychiatrist.  

The Transit System has Scheduled Routes to Nevada County Behavioral Health sites in Grass Valley. Contact the Transit Service department at 530-477-0103 or 888-660-7433.

By law, your mental health services and records will be handled with confidentiality. If you have concerns regarding confidentiality, contact us at 530-265-1437.