You may recall a few months back when the County helped to promote public comment hearings the California Public Utilities Commission (CPUC) was holding to investigate whether its voice service (phone) standards were meeting customers’ needs. Now, the CPUC is seeking public input on whether the state’s existing internet service standards are meeting customers’ needs. However, the Cable Broadband Industry is arguing that internet services should be excluded from any future rulemaking the CPUC does around customer service standards. Do you agree?
The issues that are being considered in this rulemaking include:
- What types of customer services requirements should the Commission adopt?
- What types of complaints from consumers should the Commission adjudicate?
- How should the Commission adjudicate complaints from consumers?
- What enforcement actions/penalties for violations should the Commission consider? For example, should consumers receive financial credits in their accounts in addition to penalties paid to the state as a part of the penalty structure?
If you’d like to see the public comments others are making or contribute your own to this rulemaking, you can do so at the CPUC's website.
