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Posted on: August 15, 2023

Customer Service Standards for Internet Providers

Internet Frustrations

You may recall a few months back when the County helped to promote public comment hearings the California Public Utilities Commission (CPUC) was holding to investigate whether its voice service (phone) standards were meeting customers’ needs. No...

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Broadband
Posted on: April 11, 2023

Landline, Cellular, and VoIP Customers: Help Improve Existing California Telephone Service Standards

CPUC Voice Service Complaint

Have you experienced repeated or extended service outages? Poor response to customer service requests? Other non-billing challenges? Tell your story to the California Public Utility Commission so they can assess whether existing standards for telephone se...

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Broadband