Reflection on 2020

I am pleased to present the Information and General Services (IGS) Annual report for 2020.  In reviewing all we have accomplished this year, it is clear that teamwork among IGS staff and across the entire County organization is committed to extensive collaboration.

Our County, as all counties across the nation, saw significant COVID 19 response challenges and had to rapidly address them.

These included a rapid move of the County workforce to a remote offsite / teleworking model. To meet the challenge, infrastructure had  to  be  upgraded for capacity and  IT security, including  county  VPN's, Internet bandwidth  firewalls, and end-point  device  protection.  All our enterprise IT projects, issues, and investments are vetted through our IT Governance structure. This helps keep technology in alignment with departments’ needs and execute projects in the priority order that best meets the changing COVID-19 impact needs. The County started to implement Teams in the summer of 2019, so we were well poised for the transition to remote working.    Early training and adoption became more important than anyone could have predicted once COVID-19 required the sudden shift to remote collaboration to support continued business needs. 

Quality Individuals

As always, I am very impressed with the quantity and quality of accomplishments that IGS employees delivered this past year. IGS is fortunate to have such a well-rounded group of professionals who enjoy their jobs and serve our community with passion, dedication, and innovation.

Quality Services & Projects

The measure of our work goes beyond the total budget of $16,900,000 or the 8000 service requests handled, the over 100 projects delivered, or our service of over 300,000 materials that Library patrons checked out.   It can also be measured by the steadfast commitment to providing outstanding service to all County staff and constituents.  IGS is fortunate to have such a well-rounded group of almost 90 professionals who enjoy their jobs and serve our community with passion, dedication, and innovation.